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Atera Autonomous IT

The depth of a full-stack platform with the power of AI

With Autonomous IT support running in the background, employees get instant help. That means no waiting, no tickets, and no slowdown. Atera’s AI agents work alongside your team to handle up to 40% of routine tasks autonomously.Atera unifies RMM, helpdesk, ticketing, and patching into a single, streamlined platform to give you full visibility and control.

Integrates with your existing technology

IT Autopilot integrates seamlessly with your existing tools, from identity providers to ticketing systems, custom APIs, and productivity platforms.
With built-in integrations, AI-powered knowledge, and limitless connectivity, it works wherever your IT lives and automates beyond what you’ve imagined.

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ServiceNow

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Jira Service Management

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Ivanti

The Atera IT Essentials Suite

Remote Monitoring and Management

Full visibility and control

Proactively monitor, automate, and resolve issues across your IT environment before they impact users, reducing downtime and keeping operations smooth.

Device management

Inspect and control services, tasks, registry, users, and system events directly from each device.

Remote connection

Connect to any device in seconds to troubleshoot and resolve issues in real time.

Software management

View and install software and manage changes across endpoints with full visibility.

Scripting and automation

Generate scripts faster with AI and run scripts to fix issues quickly at scale. AI scripting is available with AI Copilot.

Command line and SSH

Access devices directly via the terminal for advanced troubleshooting and rapid remediation. AI command-line assistance is available with AI Copilot.

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Atera - Ticketing and service desk
Ticketing and Service Desk

Ticketing that transforms IT support

Automate workflows, streamline communication, and accelerate issue resolution with a powerful ticketing and service desk solution built to ensure consistent, high-quality support at scale.

Device management

Track tickets end-to-end with customisable forms and workflow rules.

Smart ticket management and automation

Connect to any device in seconds to troubleshoot and resolve issues in real time.

Approval workflows

Control changes and sensitive requests with structured approval processes.

Related tickets

Link dependent tickets to simplify managing complex issues across teams.

Ticket routing and prioritisation

Automatically assign tickets based on skill, workload, and SLAs.

AI Co-Pilot

Empower your technicians

Extend your IT team’s capabilities without adding headcount. AI Copilot helps technicians work faster, increase accuracy, and turn knowledge into actionable insights.

Insights on demand

Get key account intelligence and device data in one place, no digging required.

Remote session summary

Generate clear, itemized summaries of remote sessions to track actions and outcomes.

Realtime trouble shooting

Run health checks, diagnose issues, and get AI-suggested fixes in seconds for your devices.

Script generation

Convert plain-text instructions into scripts for automation or troubleshooting, no coding required.

Command line generation

Describe a problem in simple words and instantly generate the correct command for the device.

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Asset Management

All your assets in one powerful hub

Flexible custom fields make it easy to maintain visibility, reduce manual effort, track assets, audit, and optimize operations.

Centralised asset management

Organize and manage all your assets in one place.

Quick status overview

See which assets are currently in use, need replacement or updates, or are ready for deployment.

Simplified warrantee tracking

Track warranty dates and plan renewals or replacements easily.

Seamless device linking

Keep your asset inventory synced across devices at all times.

Automatic asset listing

Ensure all devices with installed agents are automatically listed as assets.

IT and Ticket Automations

Boost automation. Streamline workflows

Eliminate repetitive work with automation, smart templates, and integrated workflows so your team can resolve tickets faster and focus on high-impact tasks.

Intelligent automation rules

Automatically assign, update, and escalate tickets based on triggers, events, and conditions. AI ticketing is available with AI Copilot.

Quick reply templates

Respond instantly to common scenarios with customizable, repeatable templates.

Advanced ticket filtering

Search and segment tickets efficiently using custom or preset criteria

Built-in feedback surveys

Collect CSAT feedback directly within tickets to continuously improve your service.

Calendar integrations

Sync tickets with Outlook or Google Calendar to schedule events and keep teams aligned.

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Watch the Introduction to Atera

We take a detailed look at a solution that is reinventing the world of IT and integrates tightly with numerous ITSM platforms. 

Learn how you can harness their advanced technology to power an all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing and automation platform.

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Why we partner with Atera

We have partnered with Atera for its ability to integrate RMM effortlessly into Service Management, empowering organisations with richer information, enabling better decision-making, faster resolution, and improved service outcomes.

Combined, these solutions allow their customers to achieve higher quality and greater efficiency throughout their entire IT service lifecycle.

We are proud to work alongside these world class organisations

Take the Leap
to Autonomous IT

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