--- title: Atera Technology Partner description: Integrate RMM effortlessly into Service Management, enabling better decision-making, faster resolution, and improved service outcomes. image: https://lp.servicedynamics.co.nz/hubfs/Untitled3_3.png --- [![Service Dynamics Logo - White](https://lp.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo%20-%20White.png?width=885&height=342&name=Service%20Dynamics%20Logo%20-%20White.png)](https://www.servicedynamics.co.nz) [![Service Dynamics Logo](https://lp.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo.jpg?width=885&height=342&name=Service%20Dynamics%20Logo.jpg) Service Dynamics Logo - White](https://www.servicedynamics.co.nz) ![Service Dynamics Logo](https://lp.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo.jpg) - [Services](https://www.servicedynamics.co.nz/services) - [Solutions](https://www.servicedynamics.co.nz/solutions) - [IT Service Management](https://www.servicedynamics.co.nz/solutions/it-service-management) - [Enterprise Service Management](https://www.servicedynamics.co.nz/solutions/enterprise-service-management) - [Process Mapping & Automation](https://www.servicedynamics.co.nz/partners/flowingly) - [Discovery & IT Asset Management](https://www.servicedynamics.co.nz/solutions/it-asset-management) - Cherwell Migration - [Cherwell Migration Service](https://www.servicedynamics.co.nz/partners/cherwell-migration-service) - [Cherwell to ServiceNow Migration](https://www.servicedynamics.co.nz/cherwell-servicenow-migration) - [Cherwell to JSM Migration](https://www.servicedynamics.co.nz/cherwell-jsm-migration) - [Cherwell to Ivanti Migration](https://www.servicedynamics.co.nz/cherwell-ivanti-migration) - [Cherwell to HaloITSM Migration](https://www.servicedynamics.co.nz/cherwell-migration-haloitsm) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [ServiceNow Managed Services](https://lp.servicedynamics.co.nz/servicenow-managed-services) - [Partners](https://www.servicedynamics.co.nz/partners) - [ServiceNow](https://www.servicedynamics.co.nz/partners/servicenow) - [ServiceNow ITAM Assessment](https://www.servicedynamics.co.nz/servicenow-itam-assessment) - [Atlassian](https://www.servicedynamics.co.nz/partners/atlassian) - [Atlassian Training](https://lp.servicedynamics.co.nz/atlassian-training-partner) - [Atlassian Service Collection](https://lp.servicedynamics.co.nz/atlassian-service-collection) - [Atlassian Teamwork Collection](https://blog.servicedynamics.co.nz/introducing-atlassians-teamwork-collection) - [Atlassian License Assessment](https://lp.servicedynamics.co.nz/atlassian-license-assesment) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [Academic License Discount](https://www.servicedynamics.co.nz/atlassian-academic-license) - [Non-Profit License Discount](https://www.servicedynamics.co.nz/atlassian-community-license) - [HaloITSM](https://www.servicedynamics.co.nz/partners/haloitsm) - [HaloPSA](https://lp.servicedynamics.co.nz/partners/halopsa) - [Atera](https://lp.servicedynamics.co.nz/partners/atera) - [Atera ROI Guarantee](https://lp.servicedynamics.co.nz/atera-autonomous-it-guarantee) - [Ivanti](https://www.servicedynamics.co.nz/partners/ivanti) - [Cherwell Service Management](https://www.servicedynamics.co.nz/partners/cherwell-service-management) - [Flowingly](https://www.servicedynamics.co.nz/partners/flowingly) - [Checklist Pro](https://lp.servicedynamics.co.nz/partners/checklist-pro) - [Virima](https://www.servicedynamics.co.nz/partners/virima) - [BeyondTrust](https://www.servicedynamics.co.nz/partners/beyondtrust) - Resources - [Resource Hub](https://www.servicedynamics.co.nz/resources) - [Blog](https://blog.servicedynamics.co.nz) - [About Us](https://www.servicedynamics.co.nz/about) [Get in touch](https://www.servicedynamics.co.nz/contact) ## ![Atera\_Logo\_Silver\_Clearspace](https://lp.servicedynamics.co.nz/hs-fs/hubfs/Atera_Logo_Silver_Clearspace.png?width=250&height=76&name=Atera_Logo_Silver_Clearspace.png) # Atera - The full-stack platform to keep I.T. up and running Run your IT seamlessly with full control with built-in ticketing, RMM, service desk, patching, and AI agents. From detection to resolution, resolve incidents and requests instantly, taking your IT management from automated to autonomous. [Learn More About Atera](https://lp.servicedynamics.co.nz/partners/atera#get-in-touch) [Start Your 30-Day Free Trial](https://www.atera.com/signup/?utm_source=partners&utm_partner_id=A0107&utm_reseller_id=1173) ![Atera Autonomous IT](https://lp.servicedynamics.co.nz/hs-fs/hubfs/Frame-2018777208-2-1.webp?width=800&height=293&name=Frame-2018777208-2-1.webp "Atera Autonomous IT") ### The depth of a full-stack platform with the power of AI With Autonomous IT support running in the background, employees get instant help. That means no waiting, no tickets, and no slowdown. Atera’s AI agents work alongside your team to handle up to 40% of routine tasks autonomously.Atera unifies RMM, helpdesk, ticketing, and patching into a single, streamlined platform to give you full visibility and control. [Get Started With Atera](https://lp.servicedynamics.co.nz/partners/atera#get-in-touch) ## Integrates with your existing technology IT Autopilot integrates seamlessly with your existing tools, from identity providers to ticketing systems, custom APIs, and productivity platforms. With built-in integrations, AI-powered knowledge, and limitless connectivity, it works wherever your IT lives and automates beyond what you’ve imagined. ![ColorDefault-IntegrationServiceNow-Version1-1](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/ColorDefault-IntegrationServiceNow-Version1-1.png) ### ServiceNow ![ColorDefault-Integrationjira-Version1-1](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/ColorDefault-Integrationjira-Version1-1.png) ### Jira Service Management ![ColorDefault-IntegrationIvanti-Version1-1](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/ColorDefault-IntegrationIvanti-Version1-1.png) ### Ivanti ## The Atera IT Essentials Suite ###### Remote Monitoring and Management ### Full visibility and control Proactively monitor, automate, and resolve issues across your IT environment before they impact users, reducing downtime and keeping operations smooth. ##### Device management Inspect and control services, tasks, registry, users, and system events directly from each device. ##### Remote connection Connect to any device in seconds to troubleshoot and resolve issues in real time. ##### Software management View and install software and manage changes across endpoints with full visibility. ##### Scripting and automation Generate scripts faster with AI and run scripts to fix issues quickly at scale. AI scripting is available with AI Copilot. ##### Command line and SSH Access devices directly via the terminal for advanced troubleshooting and rapid remediation. AI command-line assistance is available with AI Copilot. ![Atera \_ remote monitoring and management](https://lp.servicedynamics.co.nz/hs-fs/hubfs/Desktop_Manage-with-instant-clarity-1-1.png?width=500&height=441&name=Desktop_Manage-with-instant-clarity-1-1.png "Atera _ remote monitoring and management") ![Atera - Ticketing and service desk](https://lp.servicedynamics.co.nz/hs-fs/hubfs/Desktop_Smart-ticket-management-and-automation.png?width=450&height=450&name=Desktop_Smart-ticket-management-and-automation.png "Atera - Ticketing and service desk") ###### Ticketing and Service Desk ### Ticketing that transforms IT support Automate workflows, streamline communication, and accelerate issue resolution with a powerful ticketing and service desk solution built to ensure consistent, high-quality support at scale. ##### Device management Track tickets end-to-end with customisable forms and workflow rules. ##### Smart ticket management and automation Connect to any device in seconds to troubleshoot and resolve issues in real time. ##### Approval workflows Control changes and sensitive requests with structured approval processes. ##### Related tickets Link dependent tickets to simplify managing complex issues across teams. ##### Ticket routing and prioritisation Automatically assign tickets based on skill, workload, and SLAs. [Learn More About Atera](https://lp.servicedynamics.co.nz/partners/atera#get-in-touch) [Start Your Free Trial](https://www.atera.com/signup/?utm_source=partners&utm_partner_id=A0107&utm_reseller_id=1173) ###### AI Co-Pilot ### Empower your technicians Extend your IT team’s capabilities without adding headcount. AI Copilot helps technicians work faster, increase accuracy, and turn knowledge into actionable insights. ##### Insights on demand Get key account intelligence and device data in one place, no digging required. ##### Remote session summary Generate clear, itemized summaries of remote sessions to track actions and outcomes. ##### Realtime trouble shooting Run health checks, diagnose issues, and get AI-suggested fixes in seconds for your devices. ##### Script generation Convert plain-text instructions into scripts for automation or troubleshooting, no coding required. ##### Command line generation Describe a problem in simple words and instantly generate the correct command for the device. ![Atera - AI co-pilot](https://lp.servicedynamics.co.nz/hs-fs/hubfs/Desktop_Remote-management.png?width=500&height=500&name=Desktop_Remote-management.png "Atera - AI co-pilot") ![Atera - Asset management](https://lp.servicedynamics.co.nz/hs-fs/hubfs/automatic_asset_listing_desktop.webp?width=500&height=384&name=automatic_asset_listing_desktop.webp "Atera - Asset management") ###### Asset Management ### All your assets in one powerful hub Flexible custom fields make it easy to maintain visibility, reduce manual effort, track assets, audit, and optimize operations. ##### Centralised asset management Organize and manage all your assets in one place. ##### Quick status overview See which assets are currently in use, need replacement or updates, or are ready for deployment. ##### Simplified warrantee tracking Track warranty dates and plan renewals or replacements easily. ##### Seamless device linking Keep your asset inventory synced across devices at all times. ##### Automatic asset listing Ensure all devices with installed agents are automatically listed as assets. [Learn More About Atera](https://lp.servicedynamics.co.nz/partners/atera#get-in-touch) [Start Your Free Trial](https://www.atera.com/signup/?utm_source=partners&utm_partner_id=A0107&utm_reseller_id=1173) ###### IT and Ticket Automations ### Boost automation. Streamline workflows Eliminate repetitive work with automation, smart templates, and integrated workflows so your team can resolve tickets faster and focus on high-impact tasks. ##### Intelligent automation rules Automatically assign, update, and escalate tickets based on triggers, events, and conditions. AI ticketing is available with AI Copilot. ##### Quick reply templates Respond instantly to common scenarios with customizable, repeatable templates. ##### Advanced ticket filtering Search and segment tickets efficiently using custom or preset criteria ##### Built-in feedback surveys Collect CSAT feedback directly within tickets to continuously improve your service. ##### Calendar integrations Sync tickets with Outlook or Google Calendar to schedule events and keep teams aligned. ![Atera- IT and ticket automations](https://lp.servicedynamics.co.nz/hs-fs/hubfs/1920px_Your-service-desk-with-unbeatable-SLAs.png?width=500&height=441&name=1920px_Your-service-desk-with-unbeatable-SLAs.png "Atera- IT and ticket automations") ### Watch the Introduction to Atera We take a detailed look at a solution that is reinventing the world of IT and integrates tightly with numerous ITSM platforms.  Learn how you can harness their advanced technology to power an all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing and automation platform. [Watch the Introduction Video Here](https://lp.servicedynamics.co.nz/introduction-to-atera) ![Atera - Introduction to atera](https://lp.servicedynamics.co.nz/hs-fs/hubfs/webinar%20laptop%20atera.png?width=450&height=275&name=webinar%20laptop%20atera.png "Atera - Introduction to atera") [![Atera Logo](https://lp.servicedynamics.co.nz/hs-fs/hubfs/Logo_260x64_P.png?width=350&height=86&name=Logo_260x64_P.png "Atera Logo")](https://lp.servicedynamics.co.nz/partners/atera#get-in-touch) ### Why we partner with Atera We have partnered with Atera for its ability to integrate RMM effortlessly into Service Management, empowering organisations with richer information, enabling better decision-making, faster resolution, and improved service outcomes. Combined, these solutions allow their customers to achieve higher quality and greater efficiency throughout their entire IT service lifecycle. ## We are proud to work alongside these world class organisations ![logo\_airways](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/logo_airways.png) ![logo\_anzco](https://www.servicedynamics.co.nz/hubfs/logo_anzco.png) ![Aurizon](https://www.servicedynamics.co.nz/hubfs/logo_aurizon.png) ![beca](https://www.servicedynamics.co.nz/hubfs/Website%202022/Customer%20logos/beca.png) ![logo\_braemar](https://www.servicedynamics.co.nz/hubfs/logo_braemar.png) ![logo\_caa](https://www.servicedynamics.co.nz/hubfs/logo_caa.png) ![logo\_cial](https://www.servicedynamics.co.nz/hubfs/logo_cial.png) ![cochlear-edit](https://www.servicedynamics.co.nz/hubfs/Website%202022/Customer%20logos/cochlear-edit.png) ![logo\_craigs](https://www.servicedynamics.co.nz/hubfs/logo_craigs.png) ![logo\_defend](https://www.servicedynamics.co.nz/hubfs/logo_defend.png) ![logo\_digitalisland](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/logo_digitalisland.png) ![logo\_eagle](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/logo_eagle.png) ![logo\_EP](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/logo_EP.png) [![Foodstuffs](https://www.servicedynamics.co.nz/hubfs/Website%202022/Customer%20logos/1519881807685.jpg)](https://www.servicedynamics.co.nz/case-studies/service-management-platform-enables-flexibility-and-agility-at-foodstuffs) ![Health Alliance](https://www.servicedynamics.co.nz/hubfs/Website%202022/Customer%20logos/498ca8746877e847ff2e.png) ![logo\_heb](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/logo_heb.png) ![logo\_HWR](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/logo_HWR.png) ![logo\_IANZ](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/logo_IANZ.png) ![logo\_kathmandu](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/logo_kathmandu.png) ![Livestock Improve](https://www.servicedynamics.co.nz/hubfs/LIC.jpg) ![logo\_mfat](https://2475592.fs1.hubspotusercontent-na1.net/hubfs/2475592/logo_mfat.png) ![logo\_MIT](https://2475592.fs1.hubspotusercontent-na1.net/hubfs/2475592/logo_MIT.png) ![logo\_mitre10](https://www.servicedynamics.co.nz/hubfs/logo_mitre10.png) ![logo\_nzdf](https://www.servicedynamics.co.nz/hubfs/logo_nzdf.png) ![logo\_portTauranga](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/logo_portTauranga.png) ![logo\_pco](https://www.servicedynamics.co.nz/hubfs/logo_pco.png) ![logo\_pcc](https://www.servicedynamics.co.nz/hubfs/logo_pcc.png) ![logo\_reannz](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/logo_reannz.png) ![logo\_savetheChildren](https://2475592.fs1.hubspotusercontent-na1.net/hubfs/2475592/logo_savetheChildren.png) ![logo\_sc](https://www.servicedynamics.co.nz/hubfs/logo_sc.png) ![logo\_stats](https://www.servicedynamics.co.nz/hubfs/logo_stats.png) ![logo\_tait](https://www.servicedynamics.co.nz/hubfs/logo_tait.png) ![logo\_TT](https://www.servicedynamics.co.nz/hubfs/logo_TT.png) ![Transpower(3)](https://www.servicedynamics.co.nz/hubfs/Website%202022/Customer%20logos/Transpower(3).png) ![logo\_treasury](https://2475592.fs1.hubspotusercontent-na1.net/hubfs/2475592/logo_treasury.png) ![logo\_t\_w\_o](https://www.servicedynamics.co.nz/hubfs/logo_t_w_o.png) ![logo\_tu\_ora](https://www.servicedynamics.co.nz/hubfs/logo_tu_ora.png) ![University of Otago](https://www.servicedynamics.co.nz/hubfs/UoO.jpg) ![logo\_unitec](https://2475592.fs1.hubspotusercontent-na1.net/hubfs/2475592/logo_unitec.png) ![logo\_waikato](https://www.servicedynamics.co.nz/hubfs/logo_waikato.png) ![logo\_twg](https://www.servicedynamics.co.nz/hubfs/logo_twg.png) ![logo\_wellsouth](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/logo_wellsouth.png) ![logo\_whanauTahi](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/logo_whanauTahi.png) ## Take the Leap to Autonomous IT ![Atera - contact us](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/AteraCreative_Futuristic_man_monitor_screens_with_dashboards_wi_ee2121c5-6ce8-4db5-a704-32f217257cd3%201.jpg) Find out more about Atera Please fill in your information and we'll get in touch with you. 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