The World's First Autonomous IT Performance Guarantee
Go live with Robin by Atera in 72 hours, resolve 50% of IT tickets within 90 days - guaranteed, or we waive all fees.
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Go live with Robin by Atera in 72 hours, resolve 50% of IT tickets within 90 days - guaranteed, or we waive all fees.
The Atera Autonomy Guarantee is a first-of-its-kind commitment that puts real performance benchmarks behind Autonomous IT.
Within 90 days of onboarding, Robin will autonomously resolve at least 50% of your technical IT tickets, including password resets, software deployments, and system troubleshooting, without any human intervention.
We don’t make you wait months to see results. Robin is deployed in your actual environment and autonomously resolves its first real ticket within 72 hours.
If Robin doesn’t hit the 50% mark in 90 days, we waive all fees. Your investment is tied directly to measurable results, not a technology subscription you hope delivers value someday.
The AI industry has a problem. Vendors promise transformation and deliver dashboards. They use phrases like “AI-powered” and “intelligent automation” to describe tools that still require a human to do most of the actual work.
Robin is different. It identifies the issue, diagnoses the root cause, executes the fix, and verifies resolution, fully end-to-end, without a technician ever touching it. Over time, Robin resolves 92% of technical issues autonomously.
The guarantee establishes a clear, risk-free baseline for what you can expect right from the start.
Most enterprise AI tools today are copilots. They assist technicians, surface recommendations, and help people work faster. That’s useful, but it still puts the burden of action on your team.
Robin is built for true autonomy. It detects issues, troubleshoots the root cause, takes action, and closes the loop, all without routing through a human first.
That means your IT team can stop drowning in Tier-1 tickets and start focusing on the strategic work that actually moves the business forward.
The Autonomy Guarantee is part of a bigger belief we hold at Atera: technology should remove friction from work, not create it.
Every password reset that takes 20 minutes. Every software issue that stalls a new hire’s onboarding. Every workflow that stops while someone waits on a ticket. These aren’t small inconveniences. At enterprise scale, they compound into a massive, invisible drain on productivity and growth.
That’s what our Let People Work campaign is about. And with the Autonomy Guarantee, we’re putting a contractual commitment behind that vision.
The Atera Autonomy Guarantee is currently available to high-volume enterprise customers. If you sign up for the program and Robin does not achieve a 50% resolution rate on Tier 1 and complex Tier 2 tickets within 90 days, we’ll waive all fees with no fine print. To get started, qualifying enterprises receive a guaranteed 72-hour proof of concept where Robin goes live in your environment and autonomously resolves its first real tickets.
We have partnered with Atera for its ability to integrate RMM effortlessly into Service Management, empowering organisations with richer information, enabling better decision-making, faster resolution, and improved service outcomes.
Combined, these solutions allow their customers to achieve higher quality and greater efficiency throughout their entire IT service lifecycle.